About Jenny
Jenny is the first person many clients meet, and the one who makes sure no one falls through the cracks. As Client Engagement Manager she guides each client from the first enquiry to the right lawyer, keeps matters moving, and is often the steady point of contact when things feel overwhelming.
Her perspective is unusually broad. Jenny works across the group’s finance, property and legal businesses, so she understands a client’s situation in the round — the loan, the home, the relationship, the paperwork — not just the legal slice of it. That bigger picture helps her ask the right questions early and connect people to the help they actually need.
She supports Chinese-speaking clients in Mandarin from first contact through to resolution, bridging language and the unfamiliar parts of the Australian system so nothing is lost in translation.
Approachable, organised and genuinely invested in people, Jenny treats every enquiry as a person, not a file.